Report on consumer vulnerability
26 August 2020
As set out in the PSA’s Business Plan and Budget for 2020/21, at the end of 2019, the PSA commissioned a report on consumer vulnerability.
- surveyed and assessed best practice across some key UK regulators in relation to vulnerability
- assessed how the PSA’s approach to regulating in relation to consumers who are vulnerable or at risk compares to best practice
- provided recommendations on what the PSA could or should do differently.
The report can be read in full here.