Consultations

Consultation on guidance to support Code 15

27 October 2021

The Phone-paid Services Authority (PSA) is consulting on new guidance that supports some of the new Standards and Requirements that will be introduced by Code 15.

Consultation on our new Code of Practice, Code 15

Consultations

8 April 2021

We will be formally consulting on this draft Code until 5 July.

Consultation on the Business Plan and Budget 2021/22

Consultations

10 December 2020

We aim to build consumer trust in phone-paid services and ensure they are well-served through supporting a healthy market that is innovative and competitive. In pursuit of this,...

Code 15 Discussion Document

Consultations

27 February 2020

The purpose of this document is to seek early input from stakeholders to support Code development, before the PSA undertakes a formal consultation process later in the year. The...

Consultation on PSA Guidance on refunds

Consultations

13 January 2020

The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.

Consultation on the Business Plan and Budget 2020/21

Consultations

16 December 2019

We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21,...