Consultations

Consultation on PSA Guidance on refunds

13 January 2020

The guidance seeks to ensure consumers are refunded quickly, easy and conveniently.

Consultation on the Business Plan and Budget 2020/21

16 December 2019

We expect the phone-paid services market will continue its transition into a new landscape for consumers. The business plan sets out the work we are planning in 2020/21,...

Consultation on revised guidance on Consent to Charge

Consultations

14 August 2019

The Phone-paid Services Authority (PSA) is consulting on new General Guidance for Consent to Charge mechanics within the phone-paid services industry.

Consultation on changes to regulatory framework for ICSS

Consultations

29 April 2019

The proposals are intended to improve the information about these services that is given to consumers, both in search results and on service websites, to make it clearer that...

Consultation on the regulatory framework for phone paid subscriptions

Consultations

19 February 2019

The PSA has undertaken a review of the regulatory framework underpinning phone-paid subscriptions to assess its effectiveness and identify whether and what changes are required...

Consultation on PSA Guidance on the retention of data

Consultations

6 February 2019

In this consultation, we put forward proposals to clarify the PSA’s expectations as to how long providers will retain certain types of Relevant Data, including personal data, so...