Blogs - Phone-paid Services Authority

Fine collection and our business planning

3 January 2019

Happy New Year everyone, and wishing you the very best for 2019. This time last year I wrote about the role that the collection of fines played within our business planning...

What you liked and what annoyed you last year: lessons from the Annual Market Review

Blog

25 September 2018

Over 23.5 million of us use phone-paid services across the UK every year. That’s a big number and represents a market worth hundreds of millions of pounds.

What happens when I complain to the PSA?

Blog

11 September 2018

Continuing our series of blogs examining how the PSA advances the interests of consumers, Policy and External Relations Director Simon Towler explains how consumer contacts help...

Call for inputs: let us know your views on subscription services

Blog

11 September 2018

Phone-paid subscriptions provide a method for charging an increasing range of content, goods and services to your phone bill.

What to do if you’re seeking a refund for an unexpected charge on your phone bill

Blog

11 September 2018

As part of a new series of blogs examining how the PSA supports consumers, Policy and External Relations Director Simon Towler takes a look at refunds and how consumers should...

What you need to know about phone-paid subscription services

Blog

23 May 2018

At PSA, we closely monitor the phone-paid services market, tracking emerging trends, examining payment technologies, and listening directly to the concerns of thousands of...