13 February 2020
Today, we’ve introduced revised guidance to ensure that providers obtain robust and informed consumer consent to be charged, and that...
11 February 2020
The Phone-paid Services Authority has been dealing with more complaints about subscription services than any other issue, including from people who have been charged for...
29 January 2020
Today we published our latest Tribunal decision, against the Level 2 provider Unicate Ltd. The Tribunal upheld several breaches of the PSA Code of Practice against the...
22 January 2020
Happy New Year everyone. Our Business Plan and Budget 2020/21 is currently out for consultation, and if you are intending to submit a...
28 August 2019
At the PSA, we hear from consumers every week about their experiences with phone-paid services. Many report confusion or disappointment about the way their request for a refund...
The PSA’s Director of Policy and External Relations Simon Towler comments on some of the findings from the PSA’s Annual Market Review and what they mean for consumers, industry...
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