Blog

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What consumers expect when asking for a refund for a phone-paid service
Blog

28 August 2019

At the PSA, we hear from consumers every week about their experiences with phone-paid services. Many report confusion or disappointment about the way their request for a refund...
Growth in the market is being driven by services which consumers enjoy
Blog

28 August 2019

The PSA’s Director of Policy and External Relations Simon Towler comments on some of the findings from the PSA’s Annual Market Review and what they mean for consumers, industry...
Our new requirements for phone-paid subscriptions
Blog

6 August 2019

Today we’re introducing new regulatory requirements for phone-paid subscription services. These are charges made to a phone bill for access to content on a subscription basis.
We’re making some additions to our proposals for phone-paid subscriptions
Blog

4 April 2019

In February this year, the Phone-paid Services Authority (PSA) published a consultation with proposals for changes to our regulation of phone-paid subscription services – all...
Looking ahead to 2019/20: Our business plan and budget
Blog

20 March 2019

Spring is upon us, and that means that, like most organisations, the PSA is now looking ahead to the new Financial Year. And we’ll being hitting the ground running, as we bring...
We're proposing changes to our regulation of phone-paid subscription services
Blog

19 February 2019

You might be aware that we’ve been reviewing the regulation of phone-paid subscriptions to ensure consumers have trust and confidence in them. In doing so, we are looking to...