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Blog

2019 2018 2017 2016 2015
Code 15 update: Discussion Document responses and what's next
Blog

18 November 2020

We’ve now published responses to our Discussion Document, which will support the development of the new Code.

Supporting vulnerable consumers in the phone-paid services market
Blog

26 August 2020

Many regulators have been wrestling with how we can support vulnerable consumers to use the goods and services that we regulate.

Market growing and an improving consumer experience: What we’ve learnt from this...
Blog

13 August 2020

Conducted for us by Analysys Mason, the Annual Market Review (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’...
An important lesson to learn even while the kids are at home: how to be smart with...
Blog

4 June 2020

Say goodbye to phone bill shocks and credit calamities – a lesson plan for 8 –11 year olds
Avoiding unexpected phone charges during the coronavirus pandemic
Blog

30 April 2020

Advice for consumers to keep unwanted phone charges at bay at this difficult time.

What we’ve learnt from early stakeholder engagement on Code 15
Blog

22 April 2020

Many of you joined our webinars over the past few weeks to share your thoughts and insights with us about Code 15 – the most comprehensive review of our regulatory...
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