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Blog

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We're seeking your input on our review of our regulatory strategy
Blog

27 February 2020

In light of the ongoing situation with Covid-19, we are extending the deadline for responses by two weeks. The deadline for responses is now 23...
New guidance on consent to charge aims to build consumers’ trust and confidence in...
Blog

13 February 2020

Today, we’ve introduced revised guidance to ensure that providers obtain robust and informed consumer consent to be charged, and that...
How to avoid unexpected charges on your phone bill
Blog

11 February 2020

The Phone-paid Services Authority has been dealing with more complaints about subscription services than any other issue, including from people who have been charged for...
Handling consumer complaints
Blog

29 January 2020

Today we published our latest Tribunal decision, against the Level 2 provider Unicate Ltd. The Tribunal upheld several breaches of the PSA Code of Practice against the...
The effectiveness of fines in regulating phone-paid services
Blog

22 January 2020

Happy New Year everyone. Our Business Plan and Budget 2020/21 is currently out for consultation, and if you are intending to submit a...
What consumers expect when asking for a refund for a phone-paid service
Blog

28 August 2019

At the PSA, we hear from consumers every week about their experiences with phone-paid services. Many report confusion or disappointment about the way their request for a refund...
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