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Blog

2019 2018 2017 2016 2015
An important lesson to learn even while the kids are at home: how to be smart with...
Blog

4 June 2020

Say goodbye to phone bill shocks and credit calamities – a lesson plan for 8 –11 year olds
Avoiding unexpected phone charges during the coronavirus pandemic
Blog

30 April 2020

Advice for consumers to keep unwanted phone charges at bay at this difficult time.

What we’ve learnt from early stakeholder engagement on Code 15
Blog

22 April 2020

Many of you joined our webinars over the past few weeks to share your thoughts and insights with us about Code 15 – the most comprehensive review of our regulatory...
New financial year, new ways of working
Blog

14 April 2020

At this time of year, I usually blog about our new business plan priorities for the new financial year but, after four weeks working remotely, I thought it would be a good...
We're seeking your input on our review of our regulatory strategy
Blog

27 February 2020

In light of the ongoing situation with Covid-19, we are extending the deadline for responses by two weeks. The deadline for responses is now 23...
New guidance on consent to charge aims to build consumers’ trust and confidence in...
Blog

13 February 2020

Today, we’ve introduced revised guidance to ensure that providers obtain robust and informed consumer consent to be charged, and that...
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