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Blog

2021 2020 2019 2018 2017
A new approach to regulation: Code 15
Blog

8 April 2021

At the PSA, we are constantly looking to how we can improve the way we do things to protect consumers of phone-paid services. I’m therefore delighted that we have...
Code 15 update: Discussion Document responses and what's next
Blog

18 November 2020

We’ve now published responses to our Discussion Document, which will support the development of the new Code.

Supporting vulnerable consumers in the phone-paid services market
Blog

26 August 2020

Many regulators have been wrestling with how we can support vulnerable consumers to use the goods and services that we regulate.

Market growing and an improving consumer experience: What we’ve learnt from this...
Blog

13 August 2020

Conducted for us by Analysys Mason, the Annual Market Review (AMR) provides an overview of the phone-paid services market, including size, key trends and consumers’...
An important lesson to learn even while the kids are at home: how to be smart with...
Blog

4 June 2020

Say goodbye to phone bill shocks and credit calamities – a lesson plan for 8 –11 year olds
Avoiding unexpected phone charges during the coronavirus pandemic
Blog

30 April 2020

Advice for consumers to keep unwanted phone charges at bay at this difficult time.

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