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Blog

2021 2020 2019 2018 2017
Getting ready for Code 15
Blog

20 October 2021

I am really delighted that we have published our finalised 15th Code of Practice together with the Statement following our consultation on the draft Code.
Code 15: what industry and consumers are telling us
Blog

21 June 2021

Thanks to everybody who came to our recent round of webinars that we held as part of our consultation on Code 15. It was good to see you all – albeit virtually – and...
Industry Forum: Towards Code 15
Blog

4 May 2021

Thanks to all of you who attended our forum last week. While an online event isn’t quite the same as meeting in person, we thought it was great opportunity to engage with...
A new approach to regulation: Code 15
Blog

8 April 2021

At the PSA, we are constantly looking to how we can improve the way we do things to protect consumers of phone-paid services. I’m therefore delighted that we have...
Code 15 update: Discussion Document responses and what's next
Blog

18 November 2020

We’ve now published responses to our Discussion Document, which will support the development of the new Code.

Supporting vulnerable consumers in the phone-paid services market
Blog

26 August 2020

Many regulators have been wrestling with how we can support vulnerable consumers to use the goods and services that we regulate.

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