Phone-paid Services Authority
  • For consumers
    Overview Service checkerWhy have I been charged?I've been charged, what next?What's on my bill? Is it a phone-paid service?What are phone-paid services?Report an issueContact us
  • For business
    Overview New to the industry? Here's how to get startedExisting provider? Stay compliantCode, guidance and complianceDoes my service benefit from an exemption? Are you being investigated?Contact us
  • News
    Overview News EventsCompliance updatesBlogSign up to receive news
  • Research and consultations
    Overview ResearchConsultations
  • About us
    Overview Board and Code Adjudication PanelConsumer PanelIndustry Liaison PanelAnnual & Operational ReportsComplaints about us and whistleblowingPressJobs
  • Tribunal adjudications
    Overview Banned individualsBanned companies
  1. Home
  2. News
  3. Blog

Blog

2019 2018 2017 2016 2015
Avoiding unexpected phone charges during the coronavirus pandemic
Blog

30 April 2020

Advice for consumers to keep unwanted phone charges at bay at this difficult time.

What we’ve learnt from early stakeholder engagement on Code 15
Blog

22 April 2020

Many of you joined our webinars over the past few weeks to share your thoughts and insights with us about Code 15 – the most comprehensive review of our regulatory...
New financial year, new ways of working
Blog

14 April 2020

At this time of year, I usually blog about our new business plan priorities for the new financial year but, after four weeks working remotely, I thought it would be a good...
We're seeking your input on our review of our regulatory strategy
Blog

27 February 2020

In light of the ongoing situation with Covid-19, we are extending the deadline for responses by two weeks. The deadline for responses is now 23...
New guidance on consent to charge aims to build consumers’ trust and confidence in...
Blog

13 February 2020

Today, we’ve introduced revised guidance to ensure that providers obtain robust and informed consumer consent to be charged, and that...
How to avoid unexpected charges on your phone bill
Blog

11 February 2020

The Phone-paid Services Authority has been dealing with more complaints about subscription services than any other issue, including from people who have been charged for...
Close

Are we getting it right?

We're looking to improve our website. Would you mind letting us know how we're doing by answering three questions?

Did you find what you were looking for on our website today?
*
How easy was it to find what you were looking for?
*
Phone-paid Services Authority
  • Accessibility
  • Cookies policy
  • Freedom of Information
  • Privacy policy
  • Publication scheme
  • Social media policy
  • Terms of use
  • Contact us
©2020 Phone-paid Services Authority