Directory enquiry (DQ) services guideline review

(Issued February 2004 - closed April 2004)

The consultation document, together with the six accompanying annexes, are available below:

 on the  Directory Enquiry (DQ) Services Guideline Review
 
- Draft Guideline 
- Complaints 
- Monitoring 
- Complaint/case analysis 
- Oftel/ICSTIS DQ research evaluation paper 
- Summary note of DQ workshop December 2003