Advice for older people

If an offer seems too good to be true, it probably is. Be very careful and read the small print. Here is some other advice to help keep you use phone-paid services with confidence.

Know your numbers

Calls to numbers starting 09, 0871, 0872, 0873 and 118 all cost more to call. Texting mobile shortcodes costs more too. For more information on costs please see
Fixed line phone-paid service numbers  and
SMS shortcodes .

Is the promotion encouraging you to respond quickly?

Don’t be rushed, read the small print.

Read the promotion language carefully

If something is described as ‘limited’ or seemingly of high value, take a step back and consider whether it really is.

If you start receiving a lot of post that seems personal and encourages you to call phone-paid service numbers

Read the small print of the letter and check what type of number it is asking you to dial.

Don't enter your phone number online or in an app unless you know how it will be used

Your phone number is like your bank card - it can be charged. Putting your mobile number online or into a mobile app can enter you into a phone-paid service. Read the small print before you give your phone number.

Further questions?

If you have any query about a phone-paid service number please contact us .

If you want advice on how to protect yourself from fraud, call  Action Fraud on 0300 123 2040 (national rate) for help or visit Age UK’s advice pages .