Advice for older people
If an offer seems too good to be true, it probably is. Be very careful and read the small print. Here is some other advice to help keep you use phone-paid services with confidence.
Know your numbers
Calls to numbers starting 09, 0871, 0872, 0873 and 118 all cost more to call. Texting mobile shortcodes costs more too. For more information on costs please see
Fixed line phone-paid service numbers and
Is the promotion encouraging you to respond quickly?
Don’t be rushed, read the small print.
Read the promotion language carefully
If something is described as ‘limited’ or seemingly of high value, take a step back and consider whether it really is.
If you start receiving a lot of post that seems personal and encourages you to call phone-paid service numbers
Read the small print of the letter and check what type of number it is asking you to dial.
Don't enter your phone number online or in an app unless you know how it will be used
Your phone number is like your bank card - it can be charged. Putting your mobile number online or into a mobile app can enter you into a phone-paid service. Read the small print before you give your phone number.
If you have any query about a phone-paid service number please contact us.
If you want advice on how to protect yourself from fraud, call Action Fraud on 0300 123 2040 (national rate) for help or visit Age UK’s advice pages.