Heidi Corkhill trading as Call Support

Heidi Corkhill was the subject of an investigation by the Phone-Paid Service Authority (PSA) for providing an Information, Connection and Signposting Service to UK consumers, as a sole trader trading as Call Support.

As a result of the PSA’s investigation, an enforcement notice was served on Call Support on 22 December 2022, alleging five breaches of Code 14. 

On 28 February 2023, the Tribunal upheld the five breaches of Code 14 against Ms Corkhill trading as Call Support and imposed sanctions. See details here.

On 26 January 2024, Ms Corkhill made an application for review of the Decision on the following grounds: 

• the determination was based on a material error of fact 
• the determination was based on an error of law, and 
• in making the determination, the Tribunal acted unreasonably.

The Review Tribunal was satisfied, on the balance of probabilities, that the Decision of 28 February 2023 was based on a material error of fact. In accordance with paragraph 5.10.8 of Code 15 the Tribunal decided to rescind the Decision of 28 February 2023 and rescind all sanctions imposed by that Decision.