ECN Digital Ltd

Publication Date
7 January 2020
Case Reference
158026
Procedure
Track 2
Adjudicated Party
ECN Digital Ltd
Service Type
Customer support
Tribunal's final assessment
Very Serious
Sanctions
4.8.2 (b) Sanctions
4.8.3 (e) Sanctions
4.8.3 (d) Sanctions
4.8.3 (i) Sanctions
Breaches raised
Code 14 2.2.2 Transparency and Pricing
Code 14 2.2.7 Rules relating to pricing
Code 14 3.11.3 Special Conditions
Code 14 3.11.3 Special Conditions
Code 14 3.11.3 Special Conditions
Summary

The case concerned a ‘Call Connection’ service operating on the numbers across the number ranges 0870 1860 XXX, 0870 1862 XXX, 0870 1863 XXX, 0870 1864 XXX, 0870 1866 XXX, 0870 1868 XXX, 0870 1869 XXX and 0870 4942 XXX (the “Service”).

The Level 2 provider for the Service is ECN Digital Ltd (the “Level 2 provider”). The Level 2 provider has been registered with the Phone-paid Services Authority (PSA) since 17 September 2018.

The Network operator for the Service is Core Telecom Ltd (the “Network operator”).

The Tribunal found all 5 breaches proved, namely, Rule 2.2.2, Rule 2.2.7, Paragraph 3.11.3 – Special Condition ICSS 5, Paragraph 3.11.3 – Special Condition ICSS 11, Paragraph 3.11.3 – Special Condition ICSS 13.

The Tribunal agreed with the Executive’s recommended sanctions:

  • reprimand
  • access bar that is tied to payment of the fine
  • general refunds
  • aggregate fine of £250,000.