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Customer care and complaint handling research
04 July 2017
Today we published our latest piece of research, which looks into customer care and complaint handling in the phone-paid services market.
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New guidance on vulnerable consumers
12 June 2016
Today we launch new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service.
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New Vulnerability Guidance: have your say
06 April 2016
While many were looking forward to a well-earned break over Easter, we were hard at work making sure we have the right protections in place for vulnerable consumers.
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Premium rate services: the consumer perspective
21 March 2016
Our annual market review surveys a demographically representative sample of PRS users. This gives us the opportunity to test consumers’ views of the services they engage with.
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Vulnerability. An open discussion
28 July 2015
While some services are experiencing a challenging operating environment, services like giving, gaming and gambling are becoming increasingly prevalent in our market. As a regulator, we’ve been thinking
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