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Jonathan Levack

  • Customer care and complaint handling research

    call centre phone paid services authority
    04 July 2017

    Today we published our latest piece of research, which looks into customer care and complaint handling in the phone-paid services market.

  • New guidance on vulnerable consumers

    vulnerability guidance
    12 June 2016

    Today we launch new Vulnerability guidance to help PRS providers avoid consumer harm before launching and while running a service.

  • New Vulnerability Guidance: have your say

    new Vulnersability Guidance consultation
    06 April 2016

    While many were looking forward to a well-earned break over Easter, we were hard at work making sure we have the right protections in place for vulnerable consumers.

  • Premium rate services: the consumer perspective

    2016 PRS Consumer report
    21 March 2016

    Our annual market review surveys a demographically representative sample of PRS users. This gives us the opportunity to test consumers’ views of the services they engage with.

  • Vulnerability. An open discussion

    vulnerability an open discussion phonepayplus
    28 July 2015

    While some services are experiencing a challenging operating environment, services like giving, gaming and gambling are becoming increasingly prevalent in our market. As a regulator, we’ve been thinking...

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